Privacy Policy

1: Introduction and Responsibility

Protecting your privacy is not only a legal obligation for RollDorado, but a central pillar of our business model. In a time when digital data represents the most valuable asset, we rely on state-of-the-art encryption and strict compliance guidelines to secure your personal information. This privacy policy explains in detail how we collect, process, store, and protect your data when you use our website or services.

1.1 Data Controller

RollDorado Limited is responsible for data processing within the meaning of the General Data Protection Regulation (GDPR). Our dedicated data protection team ensures that all processes comply with applicable European and national laws. If you have any questions about data protection, you can contact our data protection officer at any time.

1.2 Legal Basis for Processing

We process your data exclusively on the basis of valid legal grounds:

Contractual Fulfillment: For managing your player account and processing transactions.

Legitimate interest: To improve our platform and ensure IT security.

Consent: When you explicitly give us permission to send you marketing information.

2: Data Collection and Types

To provide you with a first-class and secure gaming experience, we need to collect various types of data.

2.1 Personal Identification Data

During the registration process, we collect data such as your full name, date of birth, home address, email address, and telephone number. This data is essential to ensure that you meet the legal requirements for participating in gambling (minimum age 18 years).

2.2 Financial Data and Transaction History

To process deposits and withdrawals, we store information about your chosen payment methods as well as a detailed history of your financial activities on the platform. This data is encrypted in compliance with the highest security standards (PCI DSS).

2.3 Technical Data and Usage Behavior

Every time you access RollDorado, our systems automatically collect technical information such as your IP address, browser type, operating system, and device data. We also analyze your gaming behavior to offer personalized content and detect anomalies that could indicate gambling addiction or fraud.

3: Data Security and Authoritative Resources

We use a combination of physical, electronic, and administrative security measures. This includes next-generation firewalls, 256-bit SSL encryption, and regular penetration tests by external security firms.

To provide you with more information about your rights and protection when gambling online, here is an overview of important institutions.

Data Privacy and Player Protection Resources

4: Disclosure of Data to Third Parties

At RollDorado, the principle of data minimization applies. We never sell your personal information to marketing companies or unauthorized third parties. Disclosure only occurs when it is absolutely necessary for the provision of our services or due to legal requirements.

4.1 Service Providers and Partners

To ensure smooth operation, we work with specialized partners:

• Payment Service Providers: To process transactions, necessary financial data is transmitted to banks and e-wallet providers.
• Identity Verification Services: To comply with KYC requirements, we compare your data with databases for Identity verification and fraud prevention.
• Game developers: In some cases, anonymized data is transmitted to software providers to guarantee the correct functionality and fairness of the games.

4.2 Legal Disclosure

We are legally obligated to disclose data to authorities (e.g., the GGL or tax offices) if there is suspicion of money laundering, fraud, or criminal activity. These disclosures are made strictly in accordance with applicable laws.

5: Data Retention and Deletion

We store your personal data only as long as it is necessary for the purposes for which it was collected or as required by statutory retention periods.

5.1 Active Accounts

As long as your RollDorado account is active, we store all relevant data to provide you with the full service. to be able to offer.

5.2 After Account Closure
After your account is closed, we are required by regulatory provisions (in particular anti-money laundering laws and tax regulations) to retain certain data for a period of up to 10 years. After these statutory periods have expired, your data will be irrevocably deleted or completely anonymized so that it is no longer possible to identify you.

6. Your Rights as a Data Subject

In accordance with the GDPR, you have extensive rights regarding your data stored with us. RollDorado has implemented processes to fulfill these rights efficiently and promptly.

6.1 Right of Access (Art. 15 GDPR)
You have the right to request confirmation as to whether we process personal data concerning you, and a copy of this data as well as detailed information about the purposes of the processing. to obtain.

6.2 Right to rectification (Art. 16 GDPR)

Should your data stored with us be incorrectIf your data is incomplete or incorrect, you can request immediate correction at any time.

6.3 Right to Erasure (“Right to be Forgotten” – Art. 17 GDPR)

You can request the erasure of your data, provided that no legal retention obligations or legitimate interests on our part (e.g., defense of legal claims) prevent this.

6.4 Right to Data Portability (Art. 20 GDPR)

You have the right to receive the data you have provided to us in a structured, commonly used, and machine-readable format in order to transfer it to another provider.

7: Cookies and Tracking Technologies

RollDorado uses cookies to optimize the user experience and analyze our marketing activities.

• Essential cookies: These are technically necessary for login and website security.
• Analytics cookies: These help us understand how users interact with the site in order to continuously improve its performance.
• Marketing cookies: These are only set with your explicit consent to show you relevant offers.

You can adjust your cookie preferences at any time in your browser settings or via our privacy dashboard.

8: Profiling and Automated Decision-Making

As part of our regulatory obligations for 2026, RollDorado uses advanced analytics algorithms. This is not for discrimination purposes, but rather to protect our users and the integrity of the platform.

8.1 Gambling Addiction Prevention through Behavioral Analysis

We are legally obligated to monitor our customers’ gambling behavior for signs of problematic gambling. Data such as betting frequency, session duration, and sudden changes in deposit behavior are automatically analyzed. Should our systems detect an increased risk, this may result in an automated notification or a temporary restriction of the account. This process is essential for compliance with player protection guidelines. 8.2 Fraud Prevention and Risk Assessment
Automated systems check transactions for signs of fraud, bonus abuse, or money laundering. These decisions are based on predefined risk profiles. As a user, you have the right to request a human review of such automated decisions if they have legal effects on you.

9. International Data Transfers

RollDorado is a globally operating company. In some cases, your data will be transferred to service providers in countries outside the European Union (EU) or the European Economic Area (EEA).

9.1 Protection Mechanisms for Third Countries

When we transfer data to countries that do not offer an adequate level of data protection such as the GDPR, we ensure the security of your data through the following measures:

• Standard Contractual Clauses (SCCs): We use contract templates approved by the European Commission.
• Adequacy Decisions: We prefer partners in countries that have been officially classified as safe.
• Additional Security Measures: Use of pseudonymization and encryption during transfer.

10: The RollDorado Security Architecture

We view data protection as a combination of software excellence and organizational discipline. Our security architecture is based on the “Defense-in-Depth” principle.

• Access Control: Only authorized personnel with special security clearance have access to personal data. All access is fully logged.
• Network Security: Our servers are located in highly secure data centers certified according to ISO 27001.
• Regular Audits: We undergo annual security audits by independent third-party providers to verify the effectiveness of our data protection measures.

11: Right to Lodge a Complaint and Contact

If you believe that the processing of your personal data violates applicable data protection law, you have the following options:

Internal Clarification: Contact our Data Protection Officer at dpo@rolldorado.com. We strive to process all requests within 30 days.

Regulatory Authority:You have the right to lodge a complaint with a data protection supervisory authority. This can be the authority in your place of habitual residence, your place of work, or the place of the alleged infringement.

Contact Points for Transparency and Legal Assistance

12: Final Provisions and Amendments

This Privacy Policy may be updated from time to time to reflect technical developments or legal changes. The most current version will always be published on this page with the date of the last update. Registered users will be proactively notified by email of any significant changes.

By continuing to use the RollDorado platform, you confirm that you have read and understood this policy. Thank you for your trust in our security standards.